Frequently Asked Questions (FAQ)

Shopping

Products

What is the dimension of the mini jar?

Do you have other sizes of mini honey jars?

What kind of honey do you sell?

Are the honey jars Halal certified and safe to consume?

What is the shelf-life of your honey?

How should we store the honey jar?

What is the dimensions of the sustainable products?

How should we care for the sustainable products?

Customisation

I would like to create my very own custom design. How can I go about this?

I would like to have individual customisation for each mini honey jars. Is that possible?

Payment Mode

What methods of payment does HoneySpree accept?

What is the payment currency?

Discounts & Promotions

Do you offer bulk discounts?

How can I know about exclusive discounts and promotions?

Where can I apply my promo code?

Why is my promo code invalid?

Pre-orders

How long before my event should I place my order?

Exchange & Returns

Exchange Policy

Under what conditions will I be able to exchange my products?

Return Policy

Under what conditions will I be able to return my products?

Cancellation Policy

Can I please cancel my order?

Shipping & Delivery

Shipping Charges

Do you do multiple-location deliveries?

Do you offer contactless delivery?

What are the shipping charges?

Do you have an express option?

Do you offer weekend delivery?

Delivery Period

How long will it take for my order to reach me?

What are your delivery timings?

Delayed Delivery

Why hasn’t my order reached me?

International Shipping

Can I ship my order internationally?

Self-collection

Do you offer self-collection?

What time can I collect from your office?

General

Others

I am a Stay-At-Home Mom and I would like to join your team. How can I contact you?

How else can we help you?