Frequently Asked Questions (FAQ)

HoneySpree accepts all major credit and debit card payments including VISA, Mastercard, and American Express. We do not accept cash payments. 

We do not offer exchanges for our personalised range. However, you may contact us for an exchange under the following circumstances:

1. The design differs from the final artwork (includes spelling errors and incorrect dates).*
2. The item received is defective or different from the product stated in your order confirmation.

Exchanges must meet ALL of the following conditions:

1. Item is in its original condition, sealed and unused.
2. Exchange has to take place within 30 days of receipt.
3. Exchange has been authorised by our Customer Service officer.

*Does not include minor variances in colour or placement. Product may vary in appearance depending on device being used to view this website.

You are only allowed to return purchases under the following conditions: 

1. Item received is defective or different from the product stated in your order confirmation.
2. Item is in its original condition, sealed and unused.
3. HoneySpree is unable to provide you with the original purchase made.
4. Return has been authorized by our Customer Service officer.

For orders below S$150, delivery charges are S$15*.

For orders above S$150, DELIVERY IS FREE*!

*For deliveries to Sentosa, Changi Airport and Airline zones/ houses, there will be a surcharge of S$10. Please contact customer service at hello@honeyspree.com 

Depending on the size of your order, the lead time differs. Kindly note that the following estimated delivery lead time is applicable for delivery to 1 location. 

Mini Honey Jars - Standard Design Jars

For orders below 150 pieces, shipping and delivery will take 3 business days.

For orders of 150 pieces and above, shipping and delivery will take 4 - 6 business days.

For orders of 300 pieces and above, shipping and delivery will take about 7 -  9 business days.

For orders of 600 pieces and above, shipping and delivery will take 10 - 14 business days.

Mini Honey Jars - Customisable Design Jars

For orders below 150 pieces, shipping and delivery will take 5 business days.

For orders of 150 pieces and above, shipping and delivery will take 6 - 8 business days.

For orders of 300 pieces and above, shipping and delivery will take about 9 - 11 business days.

For orders of 600 pieces and above, shipping and delivery will take 10 - 14 business days.

Mini Gift Sets such as Sweet Treats, Spreading Love & Essential pack 

For orders below 100 pieces, shipping and delivery will take 5 business days.

For orders of 100 pieces and above, shipping and delivery will take 6 - 9 business days.

For orders of 300 pieces and above, shipping and delivery will take about 10 - 14 business days.

For orders of 600 pieces and above, shipping and delivery will take 14 - 17 business days.

At certain times of the year, we may require more notice based on availability. We do accept rush orders on a case-by-case basis. Kindly check with our friendly team and we will do our very best to meet your deadline!