Frequently Asked Questions (FAQ)

All our mini honey jars comes in 28g, 4cm tall and 4.5cm across.

Sorry! We only carry one size for now. 

HoneySpree accepts credit card payments all major credit cards including VISA, Mastercard, American Express via Stripe Payment Gateway. We also accept PayPal payments and Apple Pay. Bank Deposit/ Transfer is also available. 

We only accept Singapore Dollars.

Promo codes are not applicable to all orders. Do make sure to read through the Terms and Conditions applied to each promo code.

It may be due to the following reasons:

1. Promo code has expired, past its validity period.
2. Promo code cannot be used on items on promotion.
3. Only 1 promo code can apply for each order.
4. Promo code can only be used once.

Sign up for our e-newsletter for first-hand exclusive discounts and promotions. We also have tie-ups with credit-cards and other establishments which may interest you! 

You may apply your promo code in the field at the bottom of the Check-Out page.

Please kindly drop us an email at hello@honeyspree.com for assistance. 

We do not offer exchanges for our personalised range. However, you may contact us for an exchange under the following circumstances:

1. The design differs from the final artwork (includes spelling errors and incorrect dates).* 
2. Item received is defective or different from the product stated in your order confirmation.

Exchanges must meet ALL of the following conditions:

1. Item is in its original condition, sealed and unused. 
2. Exchange has to take place within 30 days of receipt.
3. Exchange has been authorized by our Customer Service officer.

*Does not include minor variances in color or placement. Product may vary in appearance depending on device being used to view this website.

You are only allowed to return purchases under the following conditions:

1. Item received is defective or different from the product stated in your order confirmation.
2. Item is in its original condition, sealed and unused.
3. HoneySpree is unable to provide you with the original purchase made. 
4. Return has been authorised by our Customer Service officer.

Do note that you will be refunded in the form of HoneySpree's Store Credits, which will take 2-3 working days to be processed. Refunds may be granted on a case by case basis only.

For orders below $100, shipping charges are $5.

For orders above $100, SHIPPING IS FREE!

Please contact our customer service team at hello@honeyspree.com, and we will advise whether we can get your order to you in time. Please note that an express fee of 20% of total order amount will apply.

Yes, we do! Please note that there will be a $20 weekend delivery surcharge.

For orders below 150 pieces, shipping and delivery will take 7 working days. 

For orders of 150 pieces and above, shipping and deliver will take 7 - 10 working days.

For orders of 300 pieces and above, shipping and delivery will take 2 weeks.

For orders of 600 pieces and above, shipping and delivery will take 3 - 4 weeks.

Should you be concerned about your order, you may track by logging in to your account or e-mail one of our friendly customer service officers at hello@honeyspree.com or call us at +65 8686 2990 .

We apologise in advance if that ever happens. You may track your order status or contact us at hello@honeyspree.com for a more detailed follow-up.

We currently do not offer international shipping.

Please indicate self-collection under the 'Notes' section on the checkout page. 

You may pick up your order at our office at 73 Upper Paya Lebar Road, #06-01K Centro Bianco Singapore 534818 (Nearest MRT Station is Tai Sent MRT Station, Exit A). Please indicate self-collection in the 'Notes' section on the checkout page.

Our office is open from 11:00am - 7:30pm from Monday to Friday. 

You may do so by submitting a request here. 

Please send in your enquiry in our contact form available here. 

Alternatively, you may contact us at our email, hello@honeyspree.com or call +65 8686 2990.