Frequently Asked Questions (FAQ)

Shopping

Products

What sizes do the mini jars come in?

Do you have other sizes of mini honey jars?

Do you offer bulk discounts?

Customisation

I would like to create my very own custom design. How can I go about this?

I would like to have individual customisation for each mini honey jars. Is that possible?

Help! I can't seem to edit the text in the product personalizer!

Payment Mode

What methods of payment does HoneySpree accept?

What is the payment currency?

Promo Code Validity

Why is my promo code invalid?

Promo Code Application

How can I know about exclusive discounts and promotions?

Where can I apply my promo code?

Pre-orders

How long before my event should I place my order?

Exchange & Returns

Exchange Policy

Under what conditions will I be able to exchange my products?

Return Policy

Under what conditions will I be able to return my products?

Shipping & Delivery

Shipping Charges

What are the shipping charges?

Do you have an express option?

Do you offer weekend delivery?

Delivery Period

How long will it take for my order to reach me?

Delayed Delivery

Why hasn’t my order reached me?

International Shipping

Can I ship my order internationally?

Self-collection

How do I select self-collection upon checkout?

Can I pick up my own orders?

What time can I collect from your office?

General

Others

How else can we help you?

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