Frequently Asked Questions (FAQ)

HoneySpree accepts credit card payments all major credit cards including VISA, Mastercard, American Express via Stripe Payment Gateway. We also accept PayPal payments and Apple Pay. Bank Deposit/ Transfer is also available. 

Singapore Dollars

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You may apply your promo code in the field at the bottom of the Check-Out page.

Promo codes are not applicable to all orders. Do make sure to read through the Terms and Conditions applied to each promo code.

It may be due to the following reasons:

1. Promo code has expired, past its validity period.
2. Promo code cannot be used on items on promotion.
3. Only 1 promo code can apply for each order.
4. Promo code can only be used once.

You are allowed to exchange products under the following conditions:

1. Item received is defective or different from the product stated in your order confirmation.
2. Item is in its original condition, sealed and unused. 
3. Exchange has to take place within 30 days of receipt.
4. Exchange has been authorized by our Customer Service officer.

You are only allowed to return purchases under the following conditions:

1. Item received is defective or different from the product stated in your order confirmation.
2. Item is in its original condition, sealed and unused.
3. HoneySpree is unable to provide you with the original purchase made. 
4. Return has been authorised by our Customer Service officer.

Do note that you will be refunded in the form of HoneySpree's Store Credits, which will take 2-3 working days to be processed.

For orders below $50, shipping charges are $5 for items below 3kg and $10 for items above 3kg.

For orders above $50, SHIPPING IS FREE!

For local shipping within Singapore, shipping and delivery will take 3-4 working days. 

Should you be concerned about your order, you may track by logging in to your account.

We apologise in advance if that ever happens. You may track your order status or contact us at custsvc@honeyspree.com for a more detailed follow-up.

You may ship your order beyond Singapore. Please contact us at custsvc@honeyspree.com or call us to allow us to facilitate this order personally.

You may do so by submitting a request here. 

Please send in your enquiry in our contact form available here. 

Alternatively, you may contact us at our email, custsvc@honeyspree.com or call +65 8686 2990.