Frequently Asked Questions (FAQ)

Yes, speak to us about the type of packaging you would like. We will help you to source and purchase* it for you. You can drop us an email at hello@honeyspree.com, WhatsApp us at +65 8686 2990 or use the chat box on the bottom right corner.

*Strictly on a case by case basis. It depends on the order size and date of event.

We offer FREE custom design for orders above S$300. 

For orders below S$300, there will be a S$20 design fee charge.

Here’s how to order:

-Please email us at hello@honeyspree.com to express your interest of creating your own custom design.

-We will send you an invoice and after completing the payment, we will proceed to start the designing process. Each purchase includes 3 editing rounds.  

-We will send you a final proof to approve before production. 

**Please note that for custom design, the lead time will be longer depending on the order quantity.**

Got a question? Email us at hello@honeyspree.com or call us at +65 8686 2990.

Yes it is possible! There will be an additional $0.50 charge for each bottle for individual customisation.

Please contact our friendly customer service officers at hello@honeyspree.com for individual customisation.

HoneySpree accepts all major credit and debit card payments including VISA, Mastercard and American Express.

Promo codes are not applicable to all orders. Do make sure to read through the Terms and Conditions applied to each promo code.

It may be due to the following reasons:

1. Promo code has expired, past its validity period.
2. Promo code cannot be used on items on promotion.
3. Only 1 promo code can only be applied for each order.
4. Promo code can only be used once.

Sign up for our newsletter for first-hand exclusive discounts and promotions. We also have tie-ups with credit-cards and other establishments which may interest you!

You may apply your promo code in the field at the bottom of the checkout page.

We do not offer exchanges for our personalised range. However, you may contact us for an exchange under the following circumstances:

1. The design differs from the final artwork (includes spelling errors and incorrect dates).*
2. The item received is defective or different from the product stated in your order confirmation.

Exchanges must meet ALL of the following conditions:

1. Item is in its original condition, sealed and unused.
2. Exchange has to take place within 30 days of receipt.
3. Exchange has been authorised by our Customer Service officer.

*Does not include minor variances in colour or placement. Product may vary in appearance depending on device being used to view this website.

You are only allowed to return purchases under the following conditions: 

1. Item received is defective or different from the product stated in your order confirmation.
2. Item is in its original condition, sealed and unused.
3. HoneySpree is unable to provide you with the original purchase made.
4. Return has been authorized by our Customer Service officer.

All sales are final and strictly no cancellations are allowed once payment is received.

Yes, we do! There is a delivery fee ranging from $6 - $10 for each location depending on the items purchased. If you would like to opt for this, please write in to us at hello@honeyspree.com.

For orders below S$120, delivery charges are S$10*.

For orders above S$120, DELIVERY IS FREE*!

*For deliveries to Sentosa, Changi Airport and Airline zones/ houses, there will be a surcharge of S$10. Please contact customer service at hello@honeyspree.com 

For orders below 150 pieces, shipping and delivery will take 5 - 7 working days.

For orders of 150 pieces and above, shipping and delivery will take 7 - 10 working days.

For orders of 300 pieces and above, shipping and delivery will take about 10 - 14 working days.

For orders of 600 pieces and above, shipping and delivery will take 14 - 21 working days.

Should you be concerned about your order, you may email one of our friendly customer service officers at hello@honeyspree.com or call us at +65 8686 2990.

We apologise in advance if that ever happens. You may contact us at hello@honeyspree.com for a follow-up.

We currently do not offer international shipping.

Please send in your enquiry in our contact form available here.

Alternatively, you may contact us at our email, hello@honeyspree.com or call us at +65 8686 2990.